Yes, we provide professional delivery and installation services for all our rugs. Our team ensures your rug is properly placed and cared for during installation. Delivery is free for orders over £500 within London.

Regular vacuuming, rotating every 6 months, and professional cleaning every 2-3 years are essential. Avoid direct sunlight and use rug pads. We offer professional cleaning services using traditional methods that preserve the rug's integrity.

Yes, our master craftsmen specialize in Persian rug repair using traditional techniques. We can restore frayed edges, reweave worn areas, and revive faded colors while maintaining the rug's original character and value.

Absolutely! We work with master weavers to create bespoke Persian rugs tailored to your specifications. From size and colors to patterns and materials, we can bring your vision to life while maintaining authentic Persian craftsmanship.

We offer a 30-day return policy for all rugs in original condition. We also provide a 5-year warranty against manufacturing defects and offer insurance for high-value pieces. Our goal is your complete satisfaction.

We provide free consultation to help you choose the perfect size. Generally, leave 18-24 inches of bare floor around the rug edges, and ensure all furniture legs sit on the rug for living rooms. We can create custom sizes if needed.

Price depends on knot density, age, region of origin, materials used, design complexity, and condition. Hand-knotted rugs with higher knot counts and rare patterns command higher prices. We provide detailed appraisals for each piece.

Custom rugs typically take 6-12 months depending on size and complexity. A 6x9 rug with 150 knots per square inch takes about 8-10 months. We provide regular updates and photos throughout the weaving process.

Use UV-protective window films, rotate your rug every 6 months, and avoid direct sunlight. Consider using area rugs in high-traffic areas and professional cleaning every 2-3 years to maintain color vibrancy.

Yes, Persian rugs are generally pet-friendly due to their durable construction. However, we recommend using rug pads, regular vacuuming, and immediate spot cleaning. We also offer pet-resistant treatments and professional cleaning services.

Yes, we ship worldwide with full insurance and tracking. International shipping takes 7-14 business days. We handle all customs documentation and provide detailed care instructions for your new rug upon arrival.

Hand-knotted rugs are individually crafted by master weavers, taking months to complete, with unique variations and higher value. Machine-made rugs are mass-produced, more affordable, and consistent in pattern. We carry both authentic types.

We accept all major credit cards, bank transfers, PayPal, and offer financing options for high-value purchases. We also accept cryptocurrency and can arrange payment plans for custom orders. All transactions are secure and encrypted.

Absolutely! We welcome visits to our showroom by appointment. We also offer home consultations where we bring selected rugs to your space. Virtual consultations are available for international customers with detailed photos and videos.

Yes, every rug comes with a detailed certificate including weaver information, region, materials, knot count, age, and provenance. We also provide insurance documentation and can arrange for third-party authentication if required for high-value pieces.